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Customer Success Team

Customer Service Manager/Malaysia only

Hybrid
Full time
Mid-level
ChatDaddy is a fast-growing company focused on creating a future where small and medium businesses and enterprises can expand their businesses more efficiently by leveraging on WhatsApp. We’re actively expanding into emerging markets and we’re looking for passionate, adventurous individuals to join us in this venture. If you think you’re ready to take a bigger role, we’d love to have you in the team!

Job Overview

Role
:
Customer Service Manager/Malaysia only
Location
:
Hybrid
Department
:
Customer Success Team
Mode
:
Full time

Role Description

We‘re looking for an assistant/manager who is experienced in/has an:

- Customer service management.

- Understanding to ChatDaddy products and services and provide a solution to the clients.

- Provide support to clients and respond to inquiries.

- Recommend potential products or services to management by collecting customer information and analyzing customer needs.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

Qualifications

- Proven customer support experience.

- Ability to multi-task, prioritize, and manage time effectively

- Must be a college degree or diploma in customer service related courses.

- Excellent in communication skill and a team player.

Working At ChatDaddy

Do something meaningful
Be a part of the future of commerce technology
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Competitive salary

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