Use the same platform across teams for better customer support workflow
Keep track of the work progress through message memo. Other colleagues can follow up easily and maintain an excellent customer service for each customer.
Remind yourself and colleagues to follow up with customers by using the unread function, which ensures you not to miss any messages.
Set up quick responses to frequently asked questions and select them directly from the message bar.
Colleagues can communicate directly through the system and generate quick discussions.
By using the multiple customer service feature, merchants can arrange multiple colleagues to log in and use a single WhatsApp account simultaneously for conversation management. Meanwhile, businesses can set up automated replies to messages, eliminating time-consuming manual customer service procedures and make it easy to provide customer support.
Increase customer satisfaction with improved efficiency
Set up quick replies to frequently asked questions
Do more sales and save more time with WhatsApp Automation.
Colleagues can chat with each other privately on the system, which is convenient and quick to communicate directly. Leave a note before leaving work, with information to explain the situation, so that customers has a continuous service experience.
Filters and unread function helps customers service manage conversations with client more effectively.
Provides seamless collaboration and customer experience
Leave no customers unattended with customer service's tools and features
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