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Seamless collaboration with the team for better customer support workflow.
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Keep track of the work progress through the memo in the message. Other colleagues can follow up easily and maintain an excellent customer service for each customer.
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Remind yourself and colleagues to follow up with customers by using the unread function, which ensures you not to miss any messages.
Set up quick responses to frequently asked questions and select them directly from the message bar.
Colleagues can communicate directly through the system and generate quick discussions.
Add labels and tags to your customers to understand their background and needs.
Manage and control access to chats for your team members based on needs.
